Frequently Asked Questions
Find answers to common questions about using BACELINE
How do I book a tennis court?
You can book easily and quickly through the app. BACELINE offers various discounts including member discounts, special discounts, and event promotions for court bookings.
Can I also book pickleball courts?
Yes! BACELINE provides booking services for both tennis and pickleball courts.
What is the cancellation and refund policy?
Full refunds are available up to 24 hours before your booking time. After that, partial refunds or no refunds may apply depending on the facility's policy.
What payment methods are accepted?
We accept credit cards, debit cards, and digital wallets like KakaoPay and NaverPay.
Can I get a discount?
Yes! We offer member discounts, special facility discounts, and regular event promotions. Check the app for current offers.
How do I know if my booking is confirmed?
You'll receive a booking confirmation via app notification and SMS immediately after payment is processed.
Can I change my booking time?
Yes, you can modify your booking through the app if there's availability. Note that cancellation fees may apply depending on timing.
What should I do if I'm running late?
Contact the facility directly as soon as possible. Contact information is available in your booking details.
Are there indoor courts available?
Yes! Use the indoor/outdoor filter in the court search to find indoor facilities.
Can I book multiple courts at once?
Yes, you can book multiple courts for the same time slot if available.
How do I find courts near me?
Use the location-based search feature in the app to find nearby courts, or search by specific city/region.
What if the facility contacts me?
Facilities only contact you directly if there are special notices. Generally, you'll just receive a booking confirmation and can visit at your scheduled time.
Can I see court photos before booking?
Yes! Each court listing includes photos of the facility, courts, and amenities.
What are the peak/off-peak hours?
Peak hours and pricing vary by facility. Check the court details page for specific pricing information.
Can I book for someone else?
Yes, you can make a booking for another person. Just provide their contact information during the booking process.
How does partner matching work?
BACELINE's AI analyzes your skill level, location, preferred playing time, and playing style to match you with compatible partners.
Is partner matching free?
Basic matching features are free. Premium matching with advanced AI recommendations is available with BACELINE Premium.
How accurate is the matching?
Our AI considers multiple factors including skill rating, playing frequency, location, and user reviews to ensure high compatibility.
Can I filter by skill level?
Yes! You can set preferences for partner skill levels, playing style, and availability.
How do I contact matched partners?
Use the in-app chat feature to communicate with matched partners and arrange games.
Can I block or report users?
Yes, you can block users or report inappropriate behavior through the user profile menu. We take safety seriously.
How is my skill level determined?
Your skill rating is calculated by our AI based on match results, opponent ratings, and game scores.
Can I update my profile preferences?
Yes, you can update your playing preferences, availability, and skill level anytime in your profile settings.
What if I don't like my matches?
You can adjust your preferences or use the feedback feature to help improve future match recommendations.
Can I find partners for doubles?
Absolutely! You can search for doubles partners or join existing doubles teams.
How do I join a tennis group?
Browse tennis groups in your area and send a join request. Group admins will review and approve members.
Can I create my own group?
Yes! You can create and manage your own tennis group through the Groups section.
How is the AI skill rating calculated?
BACELINE AI analyzes match results after each game and automatically updates your skill rating based on wins/losses, opponent strength, and game scores.
Is the AI rating accurate?
Yes! Our AI uses advanced algorithms considering multiple factors to provide accurate skill assessments.
How often is my rating updated?
Your rating is updated automatically after every recorded match.
Can I see my rating history?
Yes, view your complete rating progression and match history in your profile.
What is match prediction?
AI analyzes both players' data to predict match outcomes and win probabilities before games.
How accurate are match predictions?
Our AI achieves high accuracy by analyzing extensive match data, though actual results always depend on real performance.
What is performance analysis?
AI analyzes your play patterns, strengths, weaknesses, and provides personalized improvement recommendations.
Can I get training recommendations?
Yes! AI provides customized training suggestions based on your performance analysis.
Does the AI work for both tennis and pickleball?
Currently optimized for tennis, with pickleball support coming soon!
Can I compare my stats with others?
Yes, view rankings and compare your performance with players at similar skill levels.
What data does the AI analyze?
Match results, scores, opponent levels, playing frequency, win rates, and performance trends.
Is my data private?
Yes, your personal data is secure. Only basic match statistics are visible to other users unless you choose to share more.
How do I register for a tournament?
Browse tournaments in the app, select one you want to join, and complete registration with payment.
What tournaments are available?
BACELINE hosts official KATA/KOATE tournaments, regional competitions, and friendly club matches.
Can I get ranking points?
Yes! Official KATA/KOATE sanctioned tournaments award ranking points.
What if I need to cancel my registration?
Cancellation policies vary by tournament. Check the specific tournament's refund policy before registering.
Can I register as a team?
Yes! For doubles tournaments, you can register with a partner or find one through partner matching.
How do I check the tournament bracket?
View real-time tournament brackets, schedules, and results in the tournament details page.
What if my partner cancels?
You can find a replacement partner through the partner matching feature or contact tournament organizers.
Are there age or skill restrictions?
Each tournament has specific eligibility requirements listed in the tournament details.
How do I submit match scores?
Tournament participants can submit scores through the app, which are verified before being finalized.
Can I view past tournament results?
Yes, all past tournament results and brackets are available in your tournament history.
What equipment do I need?
Bring your own racket and appropriate shoes. Balls are typically provided by the tournament.
How early should I arrive?
Arrive at least 30 minutes before your scheduled match time for check-in and warm-up.
Is the app free?
Yes! BACELINE app is free to download and use. Premium features are available with BACELINE Premium subscription.
Which platforms are supported?
BACELINE is available on both iOS (App Store) and Android (Google Play).
How do I update the app?
Enable automatic updates in your device settings, or manually update through the App Store or Google Play.
What if I forgot my password?
Use the 'Forgot Password' feature on the login screen to reset your password via email or SMS.
Can I use multiple devices?
Yes, log in with the same account on multiple devices. Your data syncs automatically.
How do I contact customer support?
Access customer support through the app's Settings menu or email support@baceline.io.
What is BACELINE?
BACELINE is a comprehensive platform for tennis and pickleball players, offering court bookings, partner matching, tournament registration, and AI-powered performance analysis.
Which countries is BACELINE available in?
Currently available in South Korea, USA, and Japan, with plans to expand globally.
How is BACELINE different from other apps?
BACELINE combines AI technology with comprehensive features: court booking, smart partner matching, tournament management, and personalized performance analysis all in one platform.
Is BACELINE only for advanced players?
No! BACELINE welcomes players of all skill levels, from complete beginners to professionals.
Can I provide feedback?
Yes! We welcome feedback through the app's Settings > Feedback section or via email at feedback@baceline.io.
Still have questions?
Download the BACELINE app and experience it yourself
BACELINE FAQ, frequently asked questions, tennis booking questions, pickleball booking questions, tournament registration, AI skill rating, partner matching, app usage, court booking cancellation, refund policy